Privacy Policy for www.infiniteconnects.online

Effective Date: 30 October 2024

Welcome to www.infiniteconnects.online (“the Website”), owned and operated by SVADH INFINITY PVT. LTD. (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our Website and services, including our WhatsApp API and Telegram API marketing SaaS platform.

1. Information We Collect

• Personal Information: We collect personal data, such as your name, email address, phone number, and billing details when you register for our services, make inquiries, or use our platform.
• Messaging Data: When you use our WhatsApp and Telegram API services, we may collect metadata related to your messages (e.g., timestamps, sender/receiver details) but do not store message content, ensuring compliance with applicable privacy regulations.
• Technical Information: We collect data like IP addresses, browser types, and device information to improve our services and ensure security.
• Cookies and Tracking Technologies: We use cookies and similar tools to enhance the user experience, manage sessions, and analyse traffic patterns. You can manage your cookie preferences via browser settings.

2. How We Use Your Information

• To Provide API Services: We use your information to facilitate communication through WhatsApp and Telegram APIs, manage campaigns, and ensure smooth platform functionality.
• To Enhance User Experience: Data helps us understand how users interact with our platform, enabling improvements in user experience, performance, and security.
• To Communicate with You: We use your contact information to provide updates, respond to inquiries, offer customer support, and send marketing communications (where permitted).
• To Monitor Compliance: We analyse metadata for fraud detection, policy compliance, and security enhancement.

3. Data Protection

• Encryption: We use end-to-end encryption for data in transit, especially for API interactions, to ensure confidentiality.
• Access Control: Only authorized personnel have access to user data, with strict controls in place to prevent unauthorized access or misuse.
• Data Retention: We retain user data only as long as necessary for service delivery, legal compliance, or legitimate business needs. Messaging metadata is anonymized and retained for analytical and compliance purposes.

4. Sharing Your Information

• Third-Party Integrations: We may share necessary information with third-party service providers to support platform operations, analytics, and marketing. These providers are contractually bound to ensure data protection.
• Legal Requirements: We may disclose your data if required by law or to protect our rights, comply with legal processes, or prevent fraud.

5. User Rights

• Data Access: You can access and update your personal information through your account settings or by contacting us.
• Data Deletion: You can request the deletion of your data, subject to legal or contractual obligations.
• Opt-Out: You can opt out of marketing communications via the unsubscribe link in our emails or by contacting support.

6. Children’s Privacy

Our platform is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If a child’s data is identified, we will delete it promptly.

7. Security Measures

• We employ industry-standard security practices to protect user data, including regular security audits, encrypted communications, and secure storage protocols.
• Our infrastructure complies with data protection laws, including GDPR and relevant data privacy regulations.

8. External Links

The Website may include links to third-party sites. We are not responsible for their privacy practices, and we encourage users to review their privacy policies.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

• Email: connect@infiniteconnects.online
• Phone: +91 94836 03589